IN A HOTEL, WRITING (DESCRIBING A PHOTO) Vysoká škola technická a ekonomická v Českých Budějovicích Institute of Technology And Business In České Budějovice

Tento učební materiál vznikl v rámci projektu "Integrace a podpora studentů se specifickými vzdělávacími potřebami na Vysoké škole technické a ekonomické v Českých Budějovicích" s registračním číslem CZ.1.07./2.2.00/ Tento projekt je spolufinancován Evropským sociálním fondem a státním rozpočtem České republiky.

HOTEL: BOOKING CUSTOMER: Hi! This is … I’m calling because … I’d like (to book) … Can I have … ? What’s the price of … ? Is … included? Yes, of course. RECEPTIONIST: INTERNATIONAL INTERSECTIONS. Good morning. Just a moment. I’ll have a look at the list. Would you like … ? What kind of …? I’ll send you the confirmation by . May I have your … ? ( address, credit card number) Thanks for calling. Have a nice day. Bye. (angličtina online)

HOTEL: CHECKING-IN GUEST: Hi! I’ve booked a single room in the name of …… I have a reservation. My name is ……….. Hi! Do you have any vacancies? I need a twin room for 2 nights. What is the price of a single room? Is breakfast included? What is the check-out time? Is there the Internet here? Is the reception open 24 hours a day? Can I have a wake-up call? Can you please wake me up at 7 o’clock? Is there room service? Is there a bank near here? RECEPTIONIST: Good morning. Sorry, what’s your name? How do you spell it? How do you pronounce it? Just a moment, I’ll look it up. ……… Ah, here it is. Can you fill in this form, please? Sign here, please. Can I have your passport, please? Here is your key card. You’re in room no. 26 on the second floor. The lift is at the end of the corridor. You can take anything from the mini bar, we will put it on your bill. You can use our restaurant, the TV room, the indoor swimming pool, or our laundry service. Breakfast is served from 8:30- to 11:30. (angličtina online)

CHECKING OUT A: I want to check out. Here is my room key. B: One second, sir, while I print out your receipt. Here you are. A: Thanks. B: May I ask, sir, if you enjoyed your stay? A: Except for one night, I enjoyed the hotel. And I loved New York, of course. B: Thank you for your honesty. I assure you there will be no cockroaches next time. (angličtina online)

CALLING TO REPORT A COCKROACH PROBLEM A: I have a little problem with room 507. B: What exactly seems to be the problem, Mr. Sandals? A: I found cockroaches in my room. B: Cockroaches, sir? That's unbelievable. A: I've seen at least nine different cockroaches in my room. B: Sir, are you sure you haven't seen the same silverfish nine times? A: There are nine cockroaches in my room. I don't have time for your disbelief! B: I apologize. One moment, please, while I transfer you to my supervisor. (Calling to Report a Cockroach Problem, 2014)

PROBLEMS AT A HOTEL Sorry, there are no clean towels in my room. The hot water is not running. My room is too noisy. Can I get another one? The air conditioning is too loud. Can you turn it off at night? I spilt some coffee on the carpet. Can someone come and tidy it up? Thanks. The light is not working. Can you send someone to fix it? (angličtina online)

(Pac, 2010)

SOURCES angličtina online. (nedatováno). Získáno 1. Červenec 2014, z ALTISSIMA.cz: Calling to Report a Cockroach Problem. (2014). Získáno 1. Červenec 2014, z Conversations for ESL Learners: Pac, M. (2. Duben 2010). Hotel Housekeeping Voocabulary. Získáno 1. Červenec 2014, z slideshare: vocabulary

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