Obchodní akademie, Ostrava-Poruba, příspěvková organizace Vzdělávací materiál/DUM Businessland / At the Hotel 06B9 AutorLadislava Pechová Období vytvořeníListopad 2013 Ročník/věková kategorie3.r., let Vyučovací předmět/klíčová slova Symbol, reservation, booking, seaview, single room, double room, early morning call, sheets, pillow, blanket, soap, leaking tap. Anotace Tento oddíl popisuje ubytování v hotelu. Věnujeme se zde mezinárodně používaným symbolům, nejčastější slovní zásobě a vazbám, a v závěru nabízíme možná řešení, která se mohou hodit při zvládání problémových situací.
At the Hotel
Do you understand these symbols? Obr. 1a
Do you understand these symbols? Obr. 1b
At the Hotel When coming to the hotel, you should check in first. You may have a reservation it is easy arrange the rest. You say: My name is Stevenson. I have a reservation. It is for three nights, a single room with a shower and toilet.
At the Hotel If you haven’t booked a room in advance, you don’t have a reservation. you have to ask for a room by saying: I would like a double room with a bath and toilet with a seaview with the Internet access
Common Symbols
Additional Services
The following people have reservations. What would they say when checking in? Mr. Young 3-16 April 8-16 June 12 March Miss White Mr and Mrs Dow
The following people have reservations. What would they say when checking in? Mrs Harward July 5-24 August 22-27May Mr Simons Mrs Weiss
Problems Sometimes there may be some problems in your room: The tap is leaking! There is no soap! The sheets are dirty! The shower doesn’t work!
Problems In such a case: Don’t be angry! Try to be calm!! Don’t shout!!! Smile and ask politely: Could you see to it at once, please?
Problems What will you say if you want to complain? Není tam peřina ani polštář!?! Teče jen studená voda!!! Nefunguje wi-fi. Ručníky jsou špinavé!
Bibliography THORNE,T., LEES,G. English on Business. London, England: Chancerel Publishers Limited, ISBN s. 16 – 19.
Sources Obr. 1: AUTOR NEUVEDEN. Best design options [online]. [cit ]. Dostupný na WWW: content/uploads/2010/04/dingbat-fonts-5.jpg content/uploads/2010/04/dingbat-fonts-5.jpg
The end of course No.9 Thank you for your attention. Ladislava Pechová