DIGITÁLNÍ UČEBNÍ MATERIÁL Číslo projektu CZ.1.07/1.5.00/ Název projektu DUM Škola budoucnosti s využitím IT VY_3_INOVACE_ANJ57 Název školy SPŠ a SOŠGS Most Předmět ANJ Tematická oblast Obchod a služby Téma Ubytování - hotelové služby Ročník 3, 4 – gastronomie, obchodník Jméno autora Ludmila Křížová Datum tvorby Anotace Prezentace slouží k výkladu tématu ubytování a hotelové služby, zároveň lze tuto prezentaci využít jako materiálu pro opakování a prověřování znalostí žáků.

Accommodation Hotel services

Reception desk Reception desk Room service Room service Catering – restaurant, bar, caffe Catering – restaurant, bar, caffe Car parking Car parking Information Information Exchange Exchange Swimming pool Swimming pool Fitness room Fitness room

Hotel services Childcare Childcare Post service Post service Sauna, cosmetic, massage Sauna, cosmetic, massage Sport - tennis Sport - tennis Internet Internet Laundry service Laundry service Rental ( Bicycle) Rental ( Bicycle)

Reception desk Secretarial services: Secretarial services: copying copying faxing faxing electronic mail electronic mail general information general information exchange office exchange office Reception is open from 08: :00 daily. Reception is open from 08: :00 daily.

Hotel stuff Hotel director Hotel director Hotel manager Hotel manager Receptionist Receptionist Maid Maid Head chef Head chef Security service Security service Porter Porter Carrier Carrier Doormen Doormen

Room service What does room service do? What does room service do? Making an order Making an order Receiving your meal Receiving your meal Paying the bill and tipping Paying the bill and tipping Cleaning up Cleaning up

Catering in Hotel Restaurant Restaurant Bar Bar Pizzeria Pizzeria Caffee Caffee Catering for weddings, conference, garden´s party, congres Catering for weddings, conference, garden´s party, congres

Can you answer the questions? What kind of services does the hotel provide to the guests? What kind of services does the hotel provide to the guests? What can you say about the reception desk? What can you say about the reception desk? What does the room service do? What does the room service do? What kinds of catering are there in hotel? What kinds of catering are there in hotel? What about the hotel stuff? What about the hotel stuff?

Complete the sentences with phrases from the box ( responsible for, manage(s), look(s)after, deal(s) with ) The hotel direktor is……………………..the whole hotel. The hotel direktor is……………………..the whole hotel. The receptionists……………….the guests. The receptionists……………….the guests. The head housekeeper …………….a group of maids. The head housekeeper …………….a group of maids. The maids ………………..the laundry. The maids ………………..the laundry. The food and beverage manager………………..for the restaurant and the kitchen. The food and beverage manager………………..for the restaurant and the kitchen. The head chef ………………………the kitchens. The head chef ………………………the kitchens.

Right answer: The hotel direktor is responsible for the whole hotel. The hotel direktor is responsible for the whole hotel. The receptionists deal with the guests. The receptionists deal with the guests. The head housekeeper manages a group of maids. The head housekeeper manages a group of maids. The maids look after the laundry. The maids look after the laundry. The food and beverage manager is responsible for the restaurant and the kitchen. The food and beverage manager is responsible for the restaurant and the kitchen. The head chef manages the kitchens. The head chef manages the kitchens.

Zdroje: Wood, Neil. Tourism and Catering. Oxford University Press, 2003, ISBN , 39s. Wood, Neil. Tourism and Catering. Oxford University Press, 2003, ISBN , 39s. Obrázky: Galerie Klipart /cit /, dostupné pod licenci Microsoft Office 2007 na Obrázky: Galerie Klipart /cit /, dostupné pod licenci Microsoft Office 2007 na