Obchodní akademie, Ostrava-Poruba, příspěvková organizace Vzdělávací materiál/DUM Business Communications/ Kinds of Communications 06C1 AutorLadislava Pechová Období vytvořeníSrpen 2012 – červen 2013 Ročník/věková kategorie3.r., let Vyučovací předmět/klíčová slova Communications, differences, advantages, disadvantages, abbreviations, oral, written, phone call, business letter, answering machine Anotace Úvod prezentace je věnován různým typům komunikace, jejich rozdělení, porovnání telefonní a písemné obchodní komunikace, jejich výhodám a nevýhodám. V další části se zaměřuji na struktury vztahující se k telefonování, používání mobilů, SMS zpráv a telefonního záznamníku.

KINDS OF COMMUNICATIONS

Send a telegram Register a letter Use a payphone Send it by fax Write s Send a business letter Carry a pager Arrange a video conference Write a diary Send a memo Use an express courier

COMMUNICATIONS ORALFACE-TO-FACE NEGOTIATION, SMALL TALK LONG-DISTANCE COMMUNICATION TELEPHONING, SMOKE SIGNALS, INDIAN WAR DRUMS WRITTEN PRIVATE LETTER, BUSINESS LETTER, SMS, TELEGRAMS, FORMS

INFORMATION IS SENT TO A PERSON WHOM YOU KNOW AN UNKNOWN PERSON DATA CAN BE TRANSFERRED ON-LINE WITH SOME DELAY

QUICK IMMEDIATE REACTION VIOCE ANALYSIS MUST BE ON- LINE BODY LANGUAGE ANALYSIS IS NOT AVAILABLE

YOU KEEP A RECORD CAN BE FILED, COPIED EASILY IS RELIABLE REACTION IS POSTPONED POSTING IS EXPENSIVE WASTE OF PAPER STAMP, POST SERVICE IS NEEDED

Subscriber Identity Module SIM Personal Identification Number PIN Personal Unlocking Key PUK Short Message Service SMS

Multimedia Message Service MMS Text on 9 Keys T9 Global Positioning System GPS Wireless Application Protocol WAP

 PLS  R U OK?  Y?  C U L8R  4U  O I C  4Y?  GOK

I am sorry, my phone was off.My battery is running out. I am afraid, there is a weak signal here. Is it better now?

Mobile phones are worthless in emergency situations. I was out of the signal reach. When driving a car you should definitely use a hands-free.

 Even people who speak English all their lives can have difficulty speaking to a machine. Do NOT PANIC!  Say: 1 who you are  2 who the message is for  3 what the message is  4 Will he/she ring back?  5 Thank you.

 You are calling a company ProfitLAND. You will hear an answering machine.  Jack Thomson (Marketing).  Could we meet in the next two weeks to discuss new wooden toys?  Suggest day, time, place.

 You are calling a company Donovan Ltd. You will hear an answering machine.  David Harrison (Production).  Can we have 40 more pieces of plastic chairs in dark blue colour by next Friday?  Ring me back as soon as possible.

 You are calling a company Silver Stars Inc. You will hear an answering machine.  Alex Doyle (Sales).  We need 1,000 Spanish-language brochures. Send them by an express courier.

NORMAN, S. We Are in Business. Harlow, England: Longman Group Ltd., ISBN s. 6 – 7. THORNE,T., LEES,G. English on Business. London, England: Chancerel Publishers Limited, ISBN s. 23 – 27.

Thank you for your attention. Ladislava Pechová