Obchodní akademie, Ostrava-Poruba, příspěvková organizace Vzdělávací materiál/DUM Businessland / Body Language - Handshake 06B17 AutorLadislava Pechová Období vytvořeníLeden 2014 Ročník/věková kategorie3.r., let Vyučovací předmět/klíčová slova Body language, psychology, appraisement, gestures, deal, approach, predominance, inferiority, equality Anotace Tento celek je věnován psychologickým aspektům obchodního jednání, konkrétně řeči těla. Podání ruky je často prvním bližším kontaktem s obchodním partnerem a často napoví budoucí rozložení sil při jednání.

Body Language - Handshake

Body Language If you want to be a good businessman, you should be good at people appraisement. Psychology can help a lot. You should consider mutual body position and movements, your opponent’s gestures, expression of eyes and face as well as his/her speech and intonation.

Handshaking The first contact with a new business partner is usually accompanied with a handshake. - It is vitally important – signals of predominance - Your palm MUST NOT be WET - It MUST NOT be COLD - (it is a good idea to wipe your palm in advance before handshake and make it warm – imagine you are holding a mug with hot tea)

Handshaking In the past : – signal „I am not carrying a weapon in my sleeve“ (in the Old Rome) – a prove of a fair play Obr.1

Handshaking Later: a clear sign: „ We have made a deal.“ Obr.2

Handshaking Handshaking gives a sign of possible 3 approaches:  predominance He is trying to control me.  inferiority I will make him do what I want.  equality I feel good in his presence.

Handshaking A good handshake:  position of both palms is vertical  a press mustn’t be too strong, but it shouldn’t be too weak as well (at a scale 1-10 about 5)  the grip should last for about 5 seconds  it is not suitable to „pump“ with your hands  every handshake MUST be accompanied with an eye contact

Common Mistakes You should definitely avoid handshake like:  „dead fish“  bone crush – pressure is too strong  finger tips  aggressive handshake with pushing  „pumping“

Can you train a good handshake? vertical position press not too strong press not too weak 5 seconds not wet not cold do not pump eye contact ! Obr.3

Smiling Smiling can differ: which one do you like more? Obr.4 Obr.5 „American smile“ real smile Much better, isn’t it?

Bibliography THORNE,T., LEES,G. English on Business. London, England: Chancerel Publishers Limited, ISBN s. 33 – 35.

Sources: Obr.1 MARSYAS. wikimedia.commons [online]. [cit ]. Dostupný na WWW: Obr.2: LUCAS. wikimedia.commons [online]. [cit ]. Dostupný na WWW: Obr.3: TOBIAS WOLTER. wikimedia.commons [online]. [cit ]. Dostupný na WWW: eg eg Obr.4: ENA VON BAER. wikimedia.commons [online]. [cit ]. Dostupný na WWW: Obr.5: ENA VON BAER. wikimedia.commons [online]. [cit ]. Dostupný na WWW:

The end of course No.17 Thank you for your attention. Ladislava Pechová