Obchodní akademie, Ostrava-Poruba, příspěvková organizace Vzdělávací materiál/DUM Businessland / Internal Communications 06B3 AutorLadislava Pechová Období vytvořeníŘíjen 2013 Ročník/věková kategorie3.r., let Vyučovací předmět/klíčová slova Message, forms, transfer, remind, addressee, pass information, container, trailer, charges, staff, memorandum. Anotace Tento výukový celek je zaměřen na formy komunikace uvnitř firmy. Seznamuje studenty s formuláři, které se používají pro předávání vzkazů o telefonických hovorech, a interními memorandy.

Internal Communications

Telephone message forms Some firms use pre-printed forms to be used for transferring information from the receiver, who answered the call, to the addressee.  It is quick and comfortable.  It reminds you to pass all important information.

Telephone message forms

Who rang? Who is the message for? Who answered the phone? What time was the call? Bill Donovan Jane Holbart Julia 10.45

Where does Mr Donovan work? What does Mr Donovan want to do? What does he want Jane to do? Is the message important? Sitver Stars, Ltd. To discuss some large order. To call him back. Yes, it is.

Would you understand the following messages? Is it cheaper to send goods by road or rail? Do we handle containers? Can we carry live animals? What are our European trailer charges? Can we send a container to Hamburg by trailer? Is it possible to deliver goods from London to Moscow in 2 days?

Internal memorandum Internal memorandum system is very useful, quick and efficient. The firms usually use some form of intranet to spread important information to the staff. It is commonly called „memo“.

Internal memorandum INTERNAL MEMORANDUM TO: Susan Graham FROM: Anthony Simson DATE: 10th October 2013 SUBJECT: Office furniture We need new chairs for visitors in the reception area. Can you arrange it? We need 10 comfortable chairs in either beige or dark green. The maximum Amount you can spend is £ 580.

Internal memorandum The following memo was accidentally put through the shredder. Rearrange the pieces and rewrite the memo with the correct layout.

Thank The CEO would be grateful if all staff could remember the accounts department. MEMORANDUM We need the order, which is our proof that someone for the office. the invoice. Please send a copy of each order to DATE: 14th September TO: all staff to use an official order form when they buy goods SUBJECT: in the office ordered the goods, before we can pay FROM: Bridget Newport, CEO’s secretary

13 Thank 6 The CEO would be grateful if all staff could remember 12 the accounts department. 1 MEMORANDUM 9 We need the order, which is our proof that someone 8 for the office. 11 the invoice. Please send a copy of each order to 4 DATE: 14th September 2 TO: all staff 7 to use an official order form when they buy goods 5 SUBJECT: Ordering goods for the office 10 in the office ordered the goods, before we can pay 3 FROM: Bridget Newport, CEO’s secretary

Bibliography NORMAN, S. We Are in Business. Harlow, England: Longman Group Ltd., ISBN s. 77

The end of course No.3 Thank you for your attention. Ladislava Pechová