Obchodní akademie, Ostrava-Poruba, příspěvková organizace Vzdělávací materiál/DUM Businessland / Making Calls 06B10 AutorLadislava Pechová Období vytvořeníListopad 2013 Ročník/věková kategorie3.r., let Vyučovací předmět/klíčová slova Fixed lined, cordless phones, appearance, body language, access, misunderstanding, spelling alphabet, worthless. Anotace Tato kapitola je věnována problematice telefonování. Poukazujeme na rozdíl v použití pevné linky a mobilu, v psychologických rozdílech mezi přímou a telefonickou konverzací. Dále uvádíme Mezinárodní spellingovou abecedu, která se používá v letovém provozu, a na závěrem ověřujeme porozumění několika obtížnějších vazeb.

Making Calls

Telephone communication Tele – „for longer distance“ Phone – „voice“ Can you compare advantages and disadvantages? FIXED LINESCORDLESS PHONES outside record details about the call many more functions mobile

Face-to-face talk Telephone talk You can judge: face expressions eye movements gestures body language appearance clothes… You can only hear: intonation content of what was said Face-to-face conversation provides far more information Telephone communication

Telephone Communications Nowadays even faraway countries can be dialed directly You dial: Example: Brisbane Stock Exchange is from London you dial: 010 (access code) + 61 (country code) + 7 (area code) (number) access codecountry codearea codenumber

Telephone Communications For some areas, you have to ask the operator to connect you. Sometimes the operator may not hear exactly what you say. You should be able to spell it International spelling alphabet is widely used to avoid misunderstanding:

Telephone Communications AAlphaHHotelOOscarVVictor BBravoIIndiaPPapaWWhisky CCharlieJJulietQQuebecXX-ray DDeltaKKiloRRomeoYYankee EEchoLLimaSSierraZZulu FFoxtrotMMikeTTango GGolfN Novemb er UUniform

Internation Spelling Alphabet Can you spell the following using the International Spelling Alphabet? KUWAIT JORDAN HUNGARY ETHIOPIA ZIMBABWE NICARAGUA CURACAO REYKJAVIK

Would you understand the following? I am sorry, my battery is running out. I am afraid, there is a weak signal here. Is it better now? I apologize, my phone was off.

Would you understand the following? Mobile phones are worthless in emergency situations. When driving a car, you should definitely use a hands-free. I was out of the signal reach.

Bibliography THORNE,T., LEES,G. English on Business. London, England: Chancerel Publishers Limited, ISBN s. 23 – 27.

The end of course No.10 Thank you for your attention. Ladislava Pechová