SDRUŽENÍ OBRANY SPOTŘEBITELŮ Consumer Protection in Financial Services – the role of organized society Téma prezentace: změna textu přímo v rámečku, výšku rámečku lze upravit myší Jméno autora a datum se vkládá přes menu: Zobrazit > Záhlaví a zápatí > záložka Snímek Další snímky prezentace: vkládání po 2. snímku 10.11.2018 David Smejkal
New MSs wild capitalism period political inexperience low institutional memory under-developed civil society week consultation process internet domination time mass privatization boom of services uncritical consumer behaviour – big and easy market 10-11-18 David Smejkal
Consumer Associations 1. non – profit NGOs (credibility) 2. independency 3. funding (who, how much) 4. effective (product, counselling services, legal action) 5. proactive + consultative + open-minded 10-11-18 David Smejkal
Activities with industry round tables common media outputs information & education activities (schools, seminars) information on possible Unfair Commercial Practises co-operation on code of conducts financial consumer expert testing the financial services on a counter testing and comparing products alternative dispute mechanisms solving over - indebtedness 10-11-18 David Smejkal
Code of conduct clear and measurable checkout system (internal, external) regularly discussed media campaign good practises guide CSR commitments (education, redress, social exluded, over-indebted) real obligation 10-11-18 David Smejkal
Activities with the state projects from/with state agencies partner for state departments to idetify and evaluate policies member of Acquis implementation / EU consultation teams MPs consultation partner impulses to regulators (results from councelling and testing) filing with court / law-suit (legal representation) 10-11-18 David Smejkal
Thank you for your attention. Contact: Novakovych 8, 180 00 Praha 8 tel: 224 239 940, fax: 224 239 941 Internet: smejkal@consumers.cz www.consumers.cz www.spotrebitele.info SDRUŽENÍ OBRANY SPOTŘEBITELŮ - SOS CONSUMER DEFENCE ASSOCIATION 10-11-18 David Smejkal