Telephoning and Texting Autor: Mgr. Kateřina Suková EU peníze školám CZ.1.07/1.5.00/34.0154

Obchodní angličtina – telefonování, psaní SMS Anotace Tematický okruh Obchodní angličtina – telefonování, psaní SMS Anotace DUM je určen studentům 1. ročníku OA a EL. Studenti se v něm seznámí s konverzačními frázemi používanými při telefonování a psaní textových zpráv. Metodický pokyn Tento DUM obsahuje výkladovou část, na kterou plynule navazuje část procvičovací Druh materiálu prezentace, procvičení Datum tvorby vždy po 14. 11. 2012 Číslo materiálu VY_32_INOVACE_Su2_2 EU peníze školám CZ.1.07/1.5.00/34.0154

Read the following phrases. Do you understand them? Could I speak to Mr Parker, please? I´m sorry, but I will need to transfer you. Hi, Kate speaking. Is Maya in? It´s ringing for you. The line is still busy. Would you like to hold on? Can I leave a message? I´m sorry, but you have the wrong number. Could you repeat that for me? Just a moment. Let me get some pen and paper. I´m sorry, but the connection is very bad. EU peníze školám CZ.1.07/1.5.00/34.0154

Read and translate the dialogues: A: Good morning. Can I speak to Mr Sparks? B: May I ask who´s speaking, please? A: Yes, my name is Francois Nouveau from Chamix, ltd. B: OK, it´s ringing for you. A: Extension 575, Andrew Hopkins speaking. B: Hallo, is that Economic Department? A: No, this is HR Department. I´m afraid you have come through to the wrong section. If you just wait a moment, I´ll put you through to reception. B: Thank you very much. A: Good morning. Extension 388, please. B: Just a moment. The line´s busy. Would you like to hold? A: No, thanks. I´ll call back later. EU peníze školám CZ.1.07/1.5.00/34.0154

Complete the dialogue with correct phrases  Receptionist: Good morning, Star travel. How can I help you? Customer: Hallo, ______ Martin Nowak, please? R: ____________? C: It´s Margaret Attwood. R: Thank you. _________ I´ll put you through to his office. C: Thank you. C: I need to speak to Mrs Ambridge. It´s very important. R: ____________. She´ll be back tomorrow. C: OK then. ____________tomorrow morning? R: Yes, certainly. _________________? C: Of course, it´s Emily Hutchinson. Can I speak to… …can I have your number? Could you give her a message? Could you tell me your name? Could you ask her to call me… I´m sorry, she´s away today. Can you spell that, please? Who´s calling, please? Could you hold the line? EU peníze školám CZ.1.07/1.5.00/34.0154

Practice the telephone phrases  First of you is a receptionist, and the second is a customer. You would like to speak to Mrs Parker, but she is not available at the moment… Use the following phrases and play dialogues: I will pass on the message… Can I leave a message? Could you spell that for me? Just a moment. Let me get a pen and paper. I´m afraid the person you want to speak to is unavailable at the moment. Thank you very much, bye! EU peníze školám CZ.1.07/1.5.00/34.0154

Have a look at some useful shortenings used in texting Have a look at some useful shortenings used in texting. Could you guess their meaning?  RU OK? Are you OK? NO1 no one great GR8 THANQ Thank you. XOXOXOX Hugs and kisses  WKND weekend MSG message Y.WEN? Yes, when? please CUS because PLS Please, call me. F2T? Free to talk? PCM EU peníze školám CZ.1.07/1.5.00/34.0154

Použité zdroje: Obrázky galerie Microsoft Office EU peníze školám CZ.1.07/1.5.00/34.0154