Obchodní akademie a Jazyková škola s právem státní jazykové zkoušky Jihlava Šablona 32 VY_32_INOVACE_171.ANJ.12 Základy telefonování v angličtině

Číslo projektu: CZ.1.07/1.5.00/ Šablona: VY_32_INOVACE Číslo DUMU: 171.ANJ.12 Předmět: Anglický jazyk Název materiálu: Základy telefonování v angličtině Autor: Michaela Faltusová Formát: Prezentace Microsoft Powerpoint Velikost: 324 kB Stupeň a typ vzdělávání: SŠ – odborné vzdělávání Licence k obrazovému materiálu: CC BY, CC BY-SA Datum vytvoření: Klíčová slova: telefonování v angličtině Anotace: základní fráze při telefonování v angličtině

JAK TELEFONOVAT V ANGLIČTINĚ ON THE PHONE

Good morning/afternoon/hello THIS IS …………………... THIS IS ………………….speaking. Don´t use: Hello, I´am Peter. Here is Peter 1. představování

Good morning, this is George. Good afternoon, this is Simon speaking. Hello, this is John Simon from KPMG.

2. Chci s někým mluvit Can/May/Could I talk to (with) Mrs. Peterson? I speak to (with) Mrs. Peterson? Is that Mrs. Peterson?

3. Chvíli počkejte, přepojím vás. Can I talk to Mrs. Peterson? Just a moment, please. Hold the line, please. I will put you through/ I will connect you. I am putting you through.

4. Jak zanechat zprávu Mrs. Peterson is not in the office at the moment. Mrs. Peterson is in a meeting/on holiday. Can I leave a message? Would you like to leave a message? Can I take a message?

Can I leave a message? Can I take a message? Would you like to leave a message?

5. Zavolám později I will call back later. I will call back tomorrow.

Practise! Fill in the missing words in the following conversations.

A: Hello, John. ______ is Mary. B: Hi. How are you? A: Fine, __________. And you? B: All right. I had an interesting weekend. A: Can I ______________ Henry. B: No, I´m __________, he´s still at school. Can I _________________ a message? A: Yes. Please. Can you say that Mary _______ and I will try again___________. B: Ok. Bye A: Bye

A: Hello, John. This is Mary. B: Hi. How are you? A: Fine, thanks. And you? B: All right. I had an interesting weekend. A: Can I talk to Henry. B: No, I´m afraid, he´s still at school. Can I take a message? A: Yes. Please. Can you say that Mary phoned/called and I will try again later. B: Ok. Bye. A: Bye.

A:Good afternon, Prague Language School. B: Hello, ______ I speak to Mr. Right. A: Hold _____. I´ll ______________ you. C: Hello. B. Hello. Can I speak to Mr. Right. C: ______________. B. Hello. I have just finished your courses and I would like to have my certificates. Could you ______ them to me, please? C: Sure. Could you _________ me your name and address, please?

A:Good afternon, Prague Language School B: Hello, Can I speak to Mr. Right. A: Hold on. I´ll connect you. (put you through) C: Hello. B. Hello. Can I speak to Mr. Right. C: Speaking. B. Hello. I have just finished your courses and I would like to have my certificates. Could you send me them, please? C: Sure. Could you give/tell me your name and address, please?

Listen to the telephone conversations and fill in the missing information listening-telephone-conversations listening-telephone-conversations listening-telephone-conversations-2

Watch the video Business english Lesson 2 Using Telephone – YouTube Business english Lesson 2 Using Telephone – YouTube