„Moderní formy komunikace“ Pavel Borner

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1 „Moderní formy komunikace“ Pavel Borner 12.3.2008
© 2008 IBM Corporation © 2008 IBM Corporation

2 Moderní formy komunikace - Obsah
Infrastruktura Komunikační kanály a prostředky Unified Communications and Collaboartion (UC2)

3 Komunikace Předávání a sdílení informací
Forma – textová, hlasová, non-verbální Unified messaging Informace o okamžité komunikační preferenci Unified Communications and Collaboration

4 Moderní formy komunikace
Infrastruktura Komunikační kanály a prostředky Unified Communications

5 IP telefonie - Infrastruktura (1/4)
Hlavní sídlo Pobočka A VTS IP WAN Pobočka B

6 IP telefonie - Infrastruktura (2/4)
Hlavní sídlo Pobočka A Cisco Call Manager VTS IP WAN Pobočka B

7 IP telefonie - Infrastruktura (3/4)
Hlavní sídlo Pobočka A Cisco Call Manager VTS IP WAN Pobočka B

8 IP telefonie - Infrastruktura (4/4)
Telecommuter Cisco CallManager Applications THE REST OF THE WORLD HEADQUARTERS Road Warrior VPN IP WAN PSTN Internet LARGE REMOTE SITE FXO, FXS, T1/E1 Survivable Remote Site Telephony CallManager Express/ Unity Express SMALL BRANCH OFFICES PBX

9 Moderní formy komunikace
Infrastruktura Komunikační kanály a prostředky Unified Communications

10 Inovace - zvyšující se nároky na uživatelé
Hlasové zprávy ! Každodenní schůzky ! „Máš minutku“ ? „Pracuješ“ ? Dokumenty jako přílohy y ! Cisco and IBM expand existing ALLIANCE to deliver new Unified Communications solutions - Compatibility between products and more rapid delivery of functionality, helps reduce risk - A roadmap of new functionality for a best in class user experience: - Robust integration of Cisco UC system capabilities and features exposed directly in Lotus Sametime environment - Efforts to expand the plug in architecture to embrace more of the features and capabilities needed by customers - The ability to customize and support the customer in whatever means is appropriate to their needs through IBM GTS Informační přetížení Příliš mnoho zařízení Kdekoliv / kdykoliv Technologické Limity Různorodá řešení Nesourodé ovládací nástroje

11 Dopady na osobní produktivitu
Nezastihnete kolegu na první pokus… Denně 36% Komunikační nástroje rostoucí počet… 6.4 Typů zařízení Měsíčně 22% Denně 52% 27% Cestování 1x měsíčně …Výsledek Zpoždění a nedodržení termínů Cisco and IBM expand existing ALLIANCE to deliver new Unified Communications solutions - Compatibility between products and more rapid delivery of functionality, helps reduce risk - A roadmap of new functionality for a best in class user experience: - Robust integration of Cisco UC system capabilities and features exposed directly in Lotus Sametime environment - Efforts to expand the plug in architecture to embrace more of the features and capabilities needed by customers - The ability to customize and support the customer in whatever means is appropriate to their needs through IBM GTS …Nutnost použít několika způsobů k zastižení spolupracujících… Všechny tyto aspekty ovlivňují osobní produktivitu od A do Z Zaměstnanci zvýšené nároky na mobilitu… Source: Sage Research

12 Reálná potřeba Informace pod kontrolou Technologické řešení
Cisco and IBM expand existing ALLIANCE to deliver new Unified Communications solutions - Compatibility between products and more rapid delivery of functionality, helps reduce risk - A roadmap of new functionality for a best in class user experience: - Robust integration of Cisco UC system capabilities and features exposed directly in Lotus Sametime environment - Efforts to expand the plug in architecture to embrace more of the features and capabilities needed by customers - The ability to customize and support the customer in whatever means is appropriate to their needs through IBM GTS Informace pod kontrolou Tam kde se právě nacházím Kdy se mi to hodí Technologické řešení Spolupracující zařízení Zjednodušené ovládání

13 Moderní formy komunikace
Infrastruktura Komunikační kanály a prostředky Unified Communications

14 Řešení - Unified Communications
Combining : Cisco Unified Communications… Desktop, soft and mobile phones PBX – Private Branch eXchange Unified Messaging Audio/ Video conferencing with …IBM collaboration tools: and calendaring Instant Messaging + Presence Web conferencing Team collaboration software Social networking software Cisco and IBM expand existing ALLIANCE to deliver new Unified Communications solutions - Compatibility between products and more rapid delivery of functionality, helps reduce risk - A roadmap of new functionality for a best in class user experience: - Robust integration of Cisco UC system capabilities and features exposed directly in Lotus Sametime environment - Efforts to expand the plug in architecture to embrace more of the features and capabilities needed by customers - The ability to customize and support the customer in whatever means is appropriate to their needs through IBM GTS

15 Řešení - Unified Communications
Blue Icons = Cisco Products White Icons = IBM Products Call Control Cisco Unified Communications Manager Communication Application Services Lotus Domino server - , calendaring - Team collaboration - Applications Presence Lotus Sametime - Presence + Instant Messaging - Web Conferencing Cisco MeetingPlace - Audio conferencing - Web conferencing Notes client Endpoints IP Phones Unified Messaging Lotus Quickr Lotus Connections - Social networking WebSphere Portal - Web portal Sametime Collaboration Applications Network Layer Routing Switching Availability Administration Management QoS Security Strategy and Assessment services Architecture and Design Services Integration and Deployment Outsourcing and out tasking Maintenance Sametime Mobile Softphones Mobility Lotus Mobile Connect IBM Services WebSphere Application Server Cisco Unity and Unity Connections Cisco and IBM expand existing ALLIANCE to deliver new Unified Communications solutions - Compatibility between products and more rapid delivery of functionality, helps reduce risk - A roadmap of new functionality for a best in class user experience: - Robust integration of Cisco UC system capabilities and features exposed directly in Lotus Sametime environment - Efforts to expand the plug in architecture to embrace more of the features and capabilities needed by customers - The ability to customize and support the customer in whatever means is appropriate to their needs through IBM GTS

16 Personal Communicator
Cisco Unified CallManager IP Communications System Cisco Unified Presence Server Presence State, Services Cisco Unity Connection Intelligent Voice Messaging Cisco Unified MeetingPlace Express Webconferencing Adaptive User Interface Presence-enabled Call, Collaborate, Escalate Desktop Video Calling Cisco and IBM expand existing ALLIANCE to deliver new Unified Communications solutions - Compatibility between products and more rapid delivery of functionality, helps reduce risk - A roadmap of new functionality for a best in class user experience: - Robust integration of Cisco UC system capabilities and features exposed directly in Lotus Sametime environment - Efforts to expand the plug in architecture to embrace more of the features and capabilities needed by customers - The ability to customize and support the customer in whatever means is appropriate to their needs through IBM GTS Communication tools in a single, easy-to-use desktop software application

17 All-in-One Communication Tool
Presence Contact lists Voice, Video, and Preferred Device Voice Mail Playback Webconferencing Video Conferencing Directory Searches Communication Logs Unified Personal Communicator Mobility Cisco and IBM expand existing ALLIANCE to deliver new Unified Communications solutions - Compatibility between products and more rapid delivery of functionality, helps reduce risk - A roadmap of new functionality for a best in class user experience: - Robust integration of Cisco UC system capabilities and features exposed directly in Lotus Sametime environment - Efforts to expand the plug in architecture to embrace more of the features and capabilities needed by customers - The ability to customize and support the customer in whatever means is appropriate to their needs through IBM GTS

18 Unified Communications Product Integration Roadmap
Proposed Solution Roadmap Current Integrations Planned Next-Level Integration Lotus Notes calendar scheduling for Cisco Unified MeetingPlace audio and video conferencing Unified messaging with Lotus Domino Click-to-call from Lotus Sametime Cisco Unity voic access from Lotus Sametime Our next level of integration is scheduled to be available in the first half of 2008 with more integrations into the Lotus Sametime client, and closer integration between Lotus Sametime Web conferencing and MeetingPlace audio and video NOTE: Enhanced voic integration and call history integration were previously listed and are now being considered for a future release, the date for which is to be determined Available Today Planned for 1H CY08

19 Lotus Notes Calendar Scheduling of Unified MeetingPlace Conferencing
Integrated voice, video and Web setup, notify & attend Scheduling and attending of Lotus Sametime web conferences with Cisco Unified MeetingPlace audio from Lotus Notes calendar Available Now with Cisco Unified MeetingPlace For several years Cisco and IBM have had the ability to schedule Cisco MeetingPlace audio and web from the Lotus Notes calendar. The latest release of this integration offers the ability to schedule Lotus Sametime web with Cisco MeetingPlace audio. For this scenario, a user will schedule a meeting by first selecting ‘online meeting’ for Lotus Sametime web, and then adding Cisco Meetingplace Audio, by selecting “Yes, create a new meeting” Note: The administrator will choose whether ALL users will be using Lotus Sametime Web with MeetingPlace audio. OR ALL users will be using MeetingPlace Web and MeetingPlace Audio (and video). Admin’s choice, not the users choice. What Are the Prerequisites? Cisco Unified MeetingPlace 5.4 for Lotus Notes or later Lotus Notes 6.x (for Lotus Sametime web scheduling) or later

20 Unified Messaging with Lotus Notes/Domino & Cisco Unity Voicemail
Access voic , fax, & from one interface Voice access to via Cisco Unity Available Now with Cisco Unity and Cisco Unity Connection Lotus Notes web or client interface allows you to access and manage messages the way you do , so from the first day you can begin to experience the benefits and easy of use. Because your voice and fax messages share the same data store as your you improve your access to information and save the infrastructure costs of building, maintaining and managing two servers. Cisco Unity shares the same directory as Lotus Domino allowing you to make moves, adds, and changes from one place, eliminating costs. Eliminating duplicate administration costs for separate voice and systems can quickly pay for the entire system. What Are the Prerequisites? Cisco Unity 4.1 or Cisco Unity Connection 2.0 or later IBM Lotus Domino 6.5 & Lotus Domino Unified Communications for Cisco or later

21 Click-to-Call from Lotus Sametime
Multiple methods for click-to-call using Cisco Unified Communications Manager Available now from Lotus Sametime Plug-in catalog and Cisco web site This plug-in provides an integration between the Lotus Sametime client and Cisco Unified Communications Manager. A call can be directly initiated to entries in the contact list through several different methods, each straight forward in nature. Note that the calling function is independent of a Sametime IM session and launched directly from the main contact list. What Are the Prerequisites? Cisco Unified Communications Manager 6.0 or later Lotus Sametime w/Cisco plug-ins or later

22 Lotus Sametime Access to Cisco Unity Voicemail
View, play, and manage voice messages Available now from Lotus Sametime Plug-in catalog and Cisco web site Through this offering, Lotus Sametime users will be able to view and play Cisco Unity voice messages from their Lotus Sametime client. The user will also be able to manage their voic , deleting, or marketing as new or read the entries in the list. This action is coordinated through the voic system, so marking a message as “new” would light the message waiting indicator on your phone, for example. This plug-in will be available free of charge to Lotus Sametime and Cisco customers on the Lotus Sametime plug-in catalog or the Cisco web site. What Are the Prerequisites? Cisco Unity 4.2 or Cisco Unity Connection 1.2 or later with IMAP enabled on the message store server Lotus Sametime w/Cisco plug-ins or later

23 Unified Communications Product Integration Roadmap
Proposed Solution Roadmap Current Integrations Planned Next-Level Integration Lotus Notes calendar scheduling for Cisco Unified MeetingPlace audio and video conferencing Unified messaging with Lotus Domino Click-to-call from Lotus Sametime Cisco Unity voic access from Lotus Sametime Integrated Cisco UC capabilities in Lotus Sametime client Audio/video soft phone Presence awareness Hard phone control - Click-to-conference Lotus Sametime web conference control of Cisco Unified MeetingPlace audio Our next level of integration is scheduled to be available in the first half of 2008 with more integrations into the Lotus Sametime client, and closer integration between Lotus Sametime Web conferencing and MeetingPlace audio and video NOTE: Enhanced voic integration and call history integration were previously listed and are now being considered for a future release, the date for which is to be determined Available Today Planned for 1H CY08

24 Integrated Phone Presence in Lotus Sametime
Display phone and IM- based presence information Cisco plans to make available in 1H CY08 from Lotus Sametime Plug-in catalog and Cisco web site In addition to the presence information from Sametime, this plug in will provide phone state (on hook/off hook) information as well. What Are the Prerequisites? Cisco Unified Communications Manager TBD Cisco Unified Presence TBD Lotus Sametime TBD User interface subject to change before final release

25 Cisco Soft Phone for Lotus Sametime
Full featured IP audio/video phone Launch audio, video calls from Sametime client Full mid-call feature set Cisco plans to make plug- in available in 1H CY08 from Lotus Sametime Plug- in catalog and Cisco web site This plug in is a fully featured soft phone, that operates exactly like any other phone within the Cisco Unified Communications Manager network. What Are the Prerequisites? Cisco Unified CallManager 4.1(3) or later Entitled licenses for end-user CUCM access Cisco IP Communicator version TBD Cisco Unified Video Advantage version TBD (to enable video) Lotus Sametime version or later User interface subject to change before final release

26 Lotus Sametime Control of Cisco Hard Phones
Screen based control of handset Incoming & outgoing call handling Cisco plans to make available in 1H CY08 from Lotus Sametime Plug-in catalog and Cisco web site Users who are interested in controlling their hard phones from the Sametime interface will be able to do similar functions as they would with the soft phone, such as place and answer calls, hold, mute, etc. What Are the Prerequisites? Cisco Unified Communications Manager TBD or later Entitled licenses for end-user Cisco Unified Communication Manager access Lotus Sametime TBD User interface subject to change before final release

27 Click-to-Conference from Lotus Sametime
Ad hoc conferencing from Lotus Sametime Cisco plans to make available in 1H CY08 from Lotus Sametime Plug-in catalog and Cisco web site Extending the concept of click to call, this will allow the user to select multiple entries, and establish an ad hoc conference with all of them. What Are the Prerequisites? Cisco Unified MeetingPlace based Cisco Unified MeetingPlace 6.0 or later Lotus Sametime 7.5.1 Cisco Unified Communications Manager based Cisco Unified Communications Manager TBD or later Lotus Sametime TBD User interface subject to change before final release

28 Lotus Sametime Web Conference Integration with Cisco Unified MeetingPlace
Control of Cisco Unified MeetingPlace audio from Lotus Sametime web conference Cisco plans to make available in 1H CY08 with Cisco Unified MeetingPlace This will allow users of Lotus Sametime web conferencing to use the same web interface to control the audio components of a related Cisco MeetingPlace conference. What Are the Prerequisites? Cisco Unified MeetingPlace IBM Integrations Package 7.0 or later Lotus Sametime TBD User interface subject to change before final release

29 IBM Converged Communications Services Portfolio
IBM Converged Communications Services portfolio combines best in class technology with a full suite of services addressing the end-to-end services life cycle Suppliers Service Products IBM full life cycle services Partner Services Business Applications Integration Service Providers Assess, Plan and Design services Business Partners Partner Technology Business value Cisco Integrate and Implement services IP Contact Center Real-time Collaboration IBM Converged Communications Services portfolio delivers a full suite of services addressing the full services life cycle across Business Applications Integration, Real-time Collaboration, IP Contact Center, IP Telephony, Unified Messaging, Network Convergence, IPTV Infrastructure. In addition to its own products, IBM’s relationships with leading software and network equipment vendors allows IBM to offer a wide range of collaborative solutions to give our clients the integration of the best choices the industry has to offer. Outsourcing, Out tasking & Maintenance services IBM Technology IBM SW IP Telephony Unified Messaging Infrastructure value IBM Semiconductors IBM Servers IBM Global Financing services Network Convergence IPTV Infrastructure

30 Reference IPT Česká spořitelna Ministerstvo informatiky
Ministerstvo zahraničních věcí Johnson & Johnson Visteon IBM Česká republika Živnostenská banka CTS Corporation Colgate-Palmolive

31 Kontakt pavel_borner@cz.ibm.com Key Ideas:
—IBM and Cisco together can bring tremendous experience in delivering solutions for e-business

32 Your Strategic Alliance Partners
Key Ideas: —IBM and Cisco together can bring tremendous experience in delivering solutions for e-business