Obchodní akademie, Ostrava-Poruba, příspěvková organizace Vzdělávací materiál/DUM Business Communications/ Kinds of Communications 06C1 AutorLadislava.

Prezentace na téma: "Obchodní akademie, Ostrava-Poruba, příspěvková organizace Vzdělávací materiál/DUM Business Communications/ Kinds of Communications 06C1 AutorLadislava."— Transkript prezentace:

1 Obchodní akademie, Ostrava-Poruba, příspěvková organizace Vzdělávací materiál/DUM Business Communications/ Kinds of Communications 06C1 AutorLadislava Pechová Období vytvořeníSrpen 2012 – červen 2013 Ročník/věková kategorie3.r., 17-18 let Vyučovací předmět/klíčová slova Communications, differences, advantages, disadvantages, abbreviations, oral, written, phone call, business letter, answering machine Anotace Úvod prezentace je věnován různým typům komunikace, jejich rozdělení, porovnání telefonní a písemné obchodní komunikace, jejich výhodám a nevýhodám. V další části se zaměřuji na struktury vztahující se k telefonování, používání mobilů, SMS zpráv a telefonního záznamníku.

2 KINDS OF COMMUNICATIONS

3 Send a telegram Register a letter Use a payphone Send it by fax Write e-mails Send a business letter Carry a pager Arrange a video conference Write a diary Send a memo Use an express courier

4 COMMUNICATIONS ORALFACE-TO-FACE NEGOTIATION, SMALL TALK LONG-DISTANCE COMMUNICATION TELEPHONING, SMOKE SIGNALS, INDIAN WAR DRUMS WRITTEN PRIVATE LETTER, BUSINESS LETTER, SMS, TELEGRAMS, FORMS

5 INFORMATION IS SENT TO A PERSON WHOM YOU KNOW AN UNKNOWN PERSON DATA CAN BE TRANSFERRED ON-LINE WITH SOME DELAY

6 QUICK IMMEDIATE REACTION VIOCE ANALYSIS MUST BE ON- LINE BODY LANGUAGE ANALYSIS IS NOT AVAILABLE

7 YOU KEEP A RECORD CAN BE FILED, COPIED EASILY IS RELIABLE REACTION IS POSTPONED POSTING IS EXPENSIVE WASTE OF PAPER STAMP, POST SERVICE IS NEEDED

8 Subscriber Identity Module SIM Personal Identification Number PIN Personal Unlocking Key PUK Short Message Service SMS

9 Multimedia Message Service MMS Text on 9 Keys T9 Global Positioning System GPS Wireless Application Protocol WAP

10  PLS  R U OK?  Y?  C U L8R  4U  O I C  4Y?  GOK

11 I am sorry, my phone was off.My battery is running out. I am afraid, there is a weak signal here. Is it better now?

12 Mobile phones are worthless in emergency situations. I was out of the signal reach. When driving a car you should definitely use a hands-free.

13  Even people who speak English all their lives can have difficulty speaking to a machine. Do NOT PANIC!  Say: 1 who you are  2 who the message is for  3 what the message is  4 Will he/she ring back?  5 Thank you.

14  You are calling a company ProfitLAND. You will hear an answering machine.  Jack Thomson (Marketing).  Could we meet in the next two weeks to discuss new wooden toys?  Suggest day, time, place.

15  You are calling a company Donovan Ltd. You will hear an answering machine.  David Harrison (Production).  Can we have 40 more pieces of plastic chairs in dark blue colour by next Friday?  Ring me back as soon as possible.

16  You are calling a company Silver Stars Inc. You will hear an answering machine.  Alex Doyle (Sales).  We need 1,000 Spanish-language brochures. Send them by an express courier.

17 NORMAN, S. We Are in Business. Harlow, England: Longman Group Ltd., 1983. ISBN 0-582-74872-0. s. 6 – 7. THORNE,T., LEES,G. English on Business. London, England: Chancerel Publishers Limited, 1985. ISBN 80-85333-00-7. s. 23 – 27.

18 Thank you for your attention. Ladislava Pechová ladislava.pechova@oa-poruba.cz