scanservice a.s. | Náchodská 2397/23 | Praha 9 | Česká republika | D O C U M E N T I M A G I N G ABSL Annual Conference 2015 scanservice, Jan Schöpp JNJ - Tom Hinks-Edwards Case study scanservice and JNJ – BPO for shared services centre

D O C U M E N T I M A G I N G scanservice a.s. | Náchodská 2397/23 | Praha 9 | | Agenda About scanservice and eFLOW platform About JNJ Global Business Services What does scanservice do for JNJ? What are the benefits for JNJ? 2

D O C U M E N T I M A G I N G scanservice a.s. | Náchodská 2397/23 | Praha 9 | | scanservice a.s. 3 Czech company| on the market since 1998 solutions + services (BPO) = more than a billion of documents processed within Czech and Slovak Republics government| local government | posts | financial institutions shared services centres | industrial enterprises | health …

D O C U M E N T I M A G I N G scanservice a.s. | Náchodská 2397/23 | Praha 9 | | What can scanservice offer 4 Business document digitization Archive digitization Book digitization Solution implementation HW, SW + services

D O C U M E N T I M A G I N G scanservice a.s. | Náchodská 2397/23 | Praha 9 | | eFLOW5 – Solution from Top Image Systems 5 scanservice is representing Top Image Systems on the Czech and Slovak market and their platform eFLOW5 One platform for full document processing Fully integrated with SAP, Oracle or Microsoft Dynamics

D O C U M E N T I M A G I N G scanservice a.s. | Náchodská 2397/23 | Praha 9 | | eFLOW as a service or solution? 6 I can’t handle the documents I want to have all systems on premise My process is too complicated to let anyone be part of it I don’t want to take care about anything I am under headcount pressure I want to concentrate on my core business solutionservice scanservice

D O C U M E N T I M A G I N G scanservice a.s. | Náchodská 2397/23 | Praha 9 | | JNJ Global Business Services 7

D O C U M E N T I M A G I N G scanservice a.s. | Náchodská 2397/23 | Praha 9 | | JNJ Global Business Services 8

D O C U M E N T I M A G I N G scanservice a.s. | Náchodská 2397/23 | Praha 9 | | JNJ Global Business Services 9

D O C U M E N T I M A G I N G scanservice a.s. | Náchodská 2397/23 | Praha 9 | | What does scanservice do for JNJ? 10 Accounts Payable processing for Europe & North America

D O C U M E N T I M A G I N G scanservice a.s. | Náchodská 2397/23 | Praha 9 | | JNJ GBS Procure to Pay 11 JNJ GBS provides Accounts Payable services for direct & indirect purchasing provided to all operating groups of J&J (Consumer, Pharma, Medical Devices) since 2006 Scope: 31 countries in EMEA, 2 in North America Total paper volume in 2014 = c. 500,000 documents in total for both regions Scanservice provides mailroom, scanning, indexation and archiving services to J&J Very strong partnership over the last 9 years: SLA in place and KPIs reviewed on a regular basis, frequent contact between the two teams Formal change control process in place Support during new go lives / increased country scope Customer friendly approach – no problem is too big

scanservice a.s. | Náchodská 2397/23 | Praha 9 | Česká republika | D O C U M E N T I M A G I N G Thank you for your attention Ing. Jan Schöpp Obchodní ředitel scanservice a.s