ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA Deliverable 11: Municipality Web - and City Web Sites RIJEKA City Portal E-MuniS IST – E-MuniS

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. City of Rijeka:  Vlado Kon, Deputy Head of IT Department  Boris Jurčić, PPP agreement with City of Rijeka, IT Department Rijeka presentation

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA Project Deliverable Summary Project Number: IST Project Acronym: E-MuniS Electronic Municipal Information Services – Best Practice Transfer and Improvement Project Partners owning: All Partners of the Consortium Partners contributed: FhG/SIT-IBE, CERTH, City of Valladolid, City of Rijeka, VirTech with the support of all Consortium partners Made available to Public by Internet:

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Project Web-site

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Problem

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. How to solve it?

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. How to solve it?

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Project Architecture

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA Short Description  Layout  Contents  System architecture  Contents management  Organization of portal

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA Abstract Municipality and City web sites organized as a one-stop-shop are the central access point for city information and services for all city related affairs. These web sites should be designed as a city portal for four target groups:  Citizens  Business  Tourists  Other public authorities

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA.  This report specifies a parametric template for municipality and city web sites layout following approved design concepts of European cities.  The virtual town hall of the portal offers information and services concerning the city as local government institution and as administration body.  The portal integrates a municipal information system. Information and services for tourists and business are important.  The portal should present links to city related institutions and business companies.  The contents of this part of the portal depends on the commercial interests of the city or the portal provider.  Content management system guaranties the maintenance of the portal. Abstract

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA Executive Summary Municipality and City web sites organized as a one-stop-shop are the central access point for city information and services for all city related affairs. These web sites should be designed as a city portal for four target groups:  Citizens  Business  Tourists  Other public authorities The portal is designed/set up with the objective of supporting these groups according to their special needs. Every user should find the requested information and services with not more than 3 clicks. This may serve as guideline for designing the layout. Executive Summary

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. There are different approaches for the layout of a city portal. The following structure seems to be approved:  There is a headline with a left corner containing logo of the city, name of the city, pictures of the city and a menu bar for general orientation (home, language choice, city map, contact)  Left navigation rail with grouped menu items  Main area to present selected information  Right navigation rail with grouped menu items  Footer for date of last update, imprint and copyright information Executive Summary

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. The left and right navigation rail are of particular importance for selecting information and services. The left menu should represent the “virtual town hall” offering information and services concerning: – 1. Politics  a. Decision making  b. City council  c. Political Service Executive Summary

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Executive Summary The left and right navigation rail are of particular importance for selecting information and services. The left menu should represent the “virtual town hall” offering information and services concerning: – 2. Municipal administration – a. Municipal Information System – b. Forms Server – Selection of most used forms as pdf-documents to fill out by PC or manually – c. Entry point for e-services

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Executive Summary The left and right navigation rail are of particular importance for selecting information and services. The left menu should represent the “virtual town hall” offering information and services concerning: – 3. Cultural Life – a. Theatres – b. Locations of musical events – c. Libraries – d. Museums – e. Art galleries – f. Cultural organisations – g. Calendar of cultural events – h. Link to booking system

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. The left and right navigation rail are of particular importance for selecting information and services. The left menu should represent the “virtual town hall” offering information and services concerning: – 4. Tourism – a. Tourist Office – b. Virtual city tour – c. Places of interest – d. Special offers for tourists information about:  public transport,  guided tours – e. Link to hotel reservation service – f. Tips for excursions Executive Summary

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Executive Summary The left and right navigation rail are of particular importance for selecting information and services. The left menu should represent the “virtual town hall” offering information and services concerning: – 5. Business and Traffic – a. Business development – Information about the city’s activities to support companies and attract new companies – b. Trade areas, estates – c. Business organisations – d. Public transport

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Executive Summary – The menu placed at the right navigation rail contains links to other city rated institutions or companies. The kind and extend of links depends on the commercial interest of the municipality. – To make the orientation easier the virtual town hall should be separated from other city and commercial information and service.

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Executive Summary A municipal information system is a key element of an information portal which supplies the citizens via internet with basic information about the municipality. Elements of such a system are:  information concerning the organizational structure of the municipality (departments and division)  information concerning persons in charge and action designators, locations, opening hours and public transport connected to a graphical information system (GIS)  requests  life events, business episodes  forms server  entry point for public online services

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Executive Summary A template for a parametric city portal is presented. This approach gives cities the possibility to use the proposed structure but create a unique portal. It is recommended to use a data base system for dynamic generation of web pages. A content management guaranties system maintenance. A cooperation following the concept of public-private partnership should be realized for development, maintenance and provision of the portal.

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Executive Summary Two prototype implementations are presented:  A city portal using open source software.  A Microsoft based solution realized by the City of Rijeka: RIJEKA CITY PORTAL is build using Microsoft technology and “iSite application” for content management. This product enables refreshing and changing of Web sites without the mediation of the IT team and webmasters, and it supports complex team work and "workflow"- oriented approach. This solution integrates the citizens’ information system EUMIS offering information, forms and the entry point to e-services. The EUMIS maintenance tool is used for maintaining and deploying the system's contents.

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Layout Standards for Municipal Portals Analysing city portals we still find different layout concepts. The European E-City Award Initiative which published a study benchmarking 130 European cities presents different approaches ( Examples of the most common layout structure are shown below, as example may serve the portals of:  Genova,  Stuttgart  Hamburg

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Layout Standards for Municipal Portals

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Layout Standards for Municipal Portals

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Layout Standards for Municipal Portals

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Layout Standards for Municipal Portals

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Municipal information system Treating all the details of a municipal information system will result in a large number of individual pages. If all these pages are built in pure html, their maintenance will result in a nightmare. Instead of building pages in pure html we have to store the data in a database and build dynamic pages. That means we build a template for each type of page; if an individual page is called by the client the template is dynamically filled with the requested data and the result is sent to the client. The principle is shown in the figure below.

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Municipal information system

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Portal prototype

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Portal prototype

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Portal prototype

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Portal prototype:

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Portal prototype:

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Objective of the EUMIS system is to provide the Internet presence of a city with an extensive set of administration information governed by the municipality. The following screenshot shows the structure of the system: EUMIS: Municipality Information System

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. EUMIS: Municipality Information System

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. EUMIS: Municipality Information System

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. iSite: Content Management System

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Project & Project Co-ordinator Project Co-ordinator: Fraunhofer Institut für sichere Telekooperation (FhI-SIT) Bereich Innovationberatung und Entwicklung (IBE) Schloss Birlinghoven D Sankt Augustin

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. RIJEKA: City and Municipality Portal HOMEPAGE:

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. RIJEKA: City and Municipality Portal CITY MAYOR OFFICIALS:

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. RIJEKA: City and Municipality Portal CITY GOVERNMENT:

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. RIJEKA: City and Municipality Portal CULTURE:

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. RIJEKA: City and Municipality Portal MUNICIPALITY SERVICES:

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. RIJEKA: City and Municipality Portal MUNICIPALITY SERVICES:

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. RIJEKA: City and Municipality Portal MUNICIPALITY SERVICES:

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. RIJEKA: City and Municipality Portal MUNICIPALITY SERVICES:

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Project Homepage:

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. TeleCities Rijeka page:

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Fraunhofer SIT-IBE – Rijeka future cooperation : eServant project draft ?

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. RIJEKA: New Transactional Portal with Oracle Portal ?

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. RIJEKA: Situated on Adriatic Coast

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. RIJEKA: Situated on Adriatic Coast:

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. RIJEKA: Situated on Adriatic Coast: City Pictures

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA.

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Opatija

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Kastav

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. Baška

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA. RIJEKA: Best regards from City

ISSS/LORIS 2003, PRAHA, HRADEC KRALOVE, /60 RIJEKA RIJEKA A Q & Q U E S T I O N S A N S W E R S At Rijeka stand in hall: